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Dubai accelerates digital transformation

Law to enhance services in public and private sectors


Dubai has issued Law No. (9) of 2022 regulating the provision of digital services in the city. The law seeks to accelerate digital transformation, enhance the provision of digital services, and promote the digitization of services in both the public and private sectors.

Government entities and judicial authorities, including Dubai Courts and Dubai Public Prosecution, as well as non-government entities in Dubai are required to provide digital services to their customers in line with the recommendations of the Digital Dubai Authority.

The law outlines the conditions for providing digital services and adopting digital identities for obtaining subscribed services; as well as cybersecurity requirements set by Dubai Electronic Security Center. It also covers the conditions for electronic payment solutions approved by the Department of Finance in Dubai; service continuity in the event of disruptions; digital services approved by the Digital Dubai Authority; and provision of services in Arabic, English, and other languages.

According to the law, digital services provided in Dubai must be user-friendly and accessible to people of determination without an extra fee. The Digital Dubai Authority, in coordination with the General Secretariat of The Executive Council of Dubai and the Dubai Electronic Security Center, can exempt an entity from any of these conditions.

Customers are required to update their information submitted to digital service providers and adhere to the terms and conditions outlined by the entity. Under the law, customers will be held accountable for misusing the service and not adhering to required procedures.