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Dubai achieves 98% of paperless objectives

43 government entities digitalize internal and external processes


The Dubai Paperless Strategy has accomplished 98.86% of its government transactions digitalization objectives across all participating government entities, Digital Dubai said at GITEX Global 2021.

The 43 Dubai Government entities taking part in the strategy have succeeded in digitalizing their internal and external processes. Collectively, they offer more than 1,800 digital services and boast over 10,500 key processes.

The new accomplishment is in line with the Dubai Government’s strategic objectives to establish the city as the world's digital capital, boost government productivity, ensure optimal resource consumption, digitize procedures and services, and promote happiness for customers.

At the heart of the strategy is government integration, which has led to a notable shift toward automating procedures and services. These have helped save 331 million sheets of paper that would have otherwise been used for transactions, cutting costs by more than AED 1.3 billion and saving over 14 million business hours across the government. From an environmental standpoint, the strategy saved more than 39,000 trees that would have otherwise been used to produce paper.

Digital Dubai has awarded the '100% Digital' stamp to 19 new government entities that have fully implemented the Dubai Paperless Strategy. These 19 join the first four departments to win the stamp in March 2021 – the Dubai Electricity and Water Authority, Dubai Municipality, Dubai Statistics Center, and Dubai Sports Council. The list of new entities comprises the General Secretariat of The Executive Council of Dubai, General Directorate of Residency and Foreigners Affairs, Dubai Health Authority, Roads and Transport Authority, Dubai Police, Department of Land and Property, Dubai Aviation Engineering Projects, The Government of Dubai Legal Affairs Department, Security Industry Regulation Agency, Islamic Affairs and Charitable Activities Department, Dubai Culture, Department of Tourism and Commerce Marketing, Dubai Government Human Resources Department, Knowledge and Human Development Authority, Dubai Future Foundation, the Supreme Legislation Committee, Professional Communication Corporation (Nedaa), Al Jalila Cultural Center for Children, and the Financial Audit Authority Dubai.

The Dubai Paperless Strategy aims to enhance the smart city experience for all residents and visitors. It facilitates and streamlines government transactions, curb the use of paper in customer transactions or between Dubai Government employees, and design 100% paperless experiences on the DubaiNow application, which includes all city services divided into 12 main categories.