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RealWear opens demo center in Dubai

Wearable computing giant sees growing demand in the Middle East


RealWear, a knowledge transfer platform company providing in-situ information and in-the-field training with software and hardware to help people improve safety and increase productivity at work, has opened a Customer Experience Center in Dubai Internet City to meet growing demand for its products and services in the Middle East.

The global leader in hands-free wearable computing for industry announced that strong customer demand has accelerated its number one position, reporting 3x year-on-year growth. The company also announced a broad global expansion to support customers.

The company has achieved a milestone of shipping wearable devices to more than 3,000 unique enterprise customers worldwide in a wide range of industries.

The COVID-19 pandemic meant engineers were no longer able to travel to factories and facilities to support onsite technicians in person. RealWear quickly became the wearable device of choice for virtual, remote collaboration for troubleshooting equipment and performing quality checks, audits, inspections, plant tours, and product and factory acceptance tests (FAT). Leading collaboration companies - including Microsoft, Cisco, and Zoom - have custom-tailored their software to fully leverage RealWear’s assisted reality wearable solution that is the choice of frontline workers at some of the world’s prominent industrial brands.

RealWear has successfully scaled its business globally to meet this customer demand, including:

  • Opening a customer experience center in Dubai
  • Adding local offices in the Netherlands, Singapore, Germany, UK, Japan, Australia, Korea
  • Adding 24/5 global, rapid-response support, including over holidays
  • Rapidly growing its sales staff in high-demand regions
  • Broadening its sales channels through global distribution and resellers

RealWare is viewed as the ‘gold standard’ solution to meet the daily needs of frontline workers and their management teams in key industry sectors such as energy, manufacturing, food and beverage, automotive, and telecommunications.

According to ABI Research, from 2020 to 2025, smart glasses hardware unit shipments in the industrial and healthcare sectors is expected to grow globally by a factor of 12.8. Additionally, between 2020 and 2025, unit shipments to the top three verticals, representing key segments for RealWear - manufacturing, logistics, and energy & utilities - are projected to grow by a factor of 10.8.

RealWear's onsite demonstration facility in Dubai Internet City will provide customers and partners in the region the opportunity to get hands-on with RealWear’s flagship head-mounted wearable, the HMT-1.

RealWear already has a thriving business in the Gulf Cooperation Council (GCC) countries, with diverse customers spanning aerospace, insurance, and oil and gas. Its growing list of clients in the region includes Marsh, and Saudi Arabian public petroleum and natural gas company Saudi Aramco. When Saudi Aramco began using RealWear’s intrinsically safe product, HMT-1Z1, it recorded a 70% increase in safety compliance on top of a 10% improvement in workforce productivity.