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Remote work protocols for Dubai Government staff

Harnessing human capital is top priority in post-COVID phase


Dubai is harnessing technologies to create the flexible conditions required for the next generation of jobs.

“Adopting remote work systems has played a major role in ensuring business continuity during the pandemic. It has offered employees the flexibility to be creative and innovative. We are entering a new phase marked by new tools and innovative approaches to government work. In the years ahead, we will be increasingly relying on the creativity of our human capital. Helping government employees make a positive impact in the workplace is a key priority for us,” said His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai.

Improving the government’s efficiency and capabilities by harnessing its human capital assets is a top priority for Dubai in the upcoming phase, he said.

Developing the government’s talent and enabling its employees to keep pace with critical changes are key to consolidating Dubai’s leading global position, His Highness said. This focus is consistent with the vision of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

“We are committed to ensure Dubai continues to be at the forefront of global improvements in government work systems. Our government does not wait for the future. We constantly work to find proactive solutions for future challenges and enhance our readiness to take advantage of new opportunities. Providing the right tools and work conditions are key to our ability to achieve our objectives,” Sheikh Hamdan added.

Under the new Remote Working Protocols, employees can perform their duties from outside their offices, using remote working technologies. The new protocols aim to provide flexible working models that align with both government objectives and global best practice.

The protocols also seek to enhance corporate agility, efficiency and talent retention as well as promote work-life balance and business continuity during crises.

Remote work systems were tested from mid-March 2020 to mid-June 2020. The success of the remote working model places the government sector in a good position to adopt the model in normal circumstances as well.

The decision authorizes directors general of government entities to issue internal bylaws to regulate remote work procedures in accordance with their requirements. Each entity has the flexibility to implement the protocols in accordance with the nature of work undertaken by its staff.

The decision also empowers line managers to objectively determine the eligibility of employees to work remotely based on their nature of work and other criteria.

Employees in roles that can be performed from outside the office will have the option to fully work remotely, while those who need to work from the office some of the time can work remotely on a partial basis. Remote working days for employees can be decided by each department.

The protocols specify that only those employees whose productivity will not be affected by working offsite will be eligible to work remotely. The performance of employees will be regularly monitored and assessed.

The decision also allows the director general of each entity to permit employees to work remotely from abroad in case they are stranded overseas due to crisis situations.

Employees eligible for remote work should adhere to all rules and regulations and will be eligible for salaries, bonuses, allowances and benefits.