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Dubai Economy launches Smart Inspection project

Boosts services for customers and investors using IoT


In a major initiative that further speeds up the city's digital transformation, Dubai Economy has launched the ‘Smart Inspection’ project.

Developed by the Commercial Compliance & Consumer Protection (CCCP) division in Dubai Economy by deploying the Internet of Things (IoT) technology, the project is part of the consistent improvements in processes and procedures aimed at improving service quality and the investment environment in Dubai.

Launched at Deira City Center, the project, which is the latest development in the digital transformation of services and transactions, assumes particular significance in the context of COVID-19 precautionary measures.

Dubai Economy is committed to supporting the city's digital transformation and accelerating adoption of smart measures to improve the quality of services provided to the community.

The project enables inspection of shops and commercial establishments without the need to enter a facility or request a copy of its trade license. The Beacon device in the system can be easily linked to a smart application, enabling inspectors to use the commercial license locations map in the app to access the commercial license data of any shop they pass.

The Smart Inspection project strategically complements the Dubai Paperless Strategy and also represents a major step in increasing the quality and efficiency of inspections with minimal contact with traders, especially with regard to accessing copies of licenses or permits and issuing inspection reports. The project will also support efforts to enhance awareness and commitment among commercial establishments and help identify violations according to geographical areas or commercial centers.

CCCP will continue to develop the Smart Inspection project to add more features in the next phase, including connecting the Beacon devices with the Dubai Consumer application to facilitate the process of submitting and following up on consumer complaints, sending instructions and educational leaflets on consumers' phones, and inspecting advertisements and promotions using artificial intelligence (AI) without human intervention.