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40 minutes to process residency applications on ‘Dubai Now’ app

Smart Dubai partners with General Directorate of Residency and Foreigners Affairs


Smart Dubai has launched UAE ‘Residency’ application services in partnership with the General Directorate of Residency and Foreigners Affairs in Dubai via its Dubai Now application and e-services platform, which allows the city’s residents to conduct transactions from the convenience of their smartphones.

The ‘Residency’ service facilitates the transactions and procedures required to issue residency visas. The process takes less than 40 minutes, saving time and effort for all applicants. Users need only 10 minutes to complete their application, which then takes 30 minutes to two working days to be approved.

Developing the bundle of government services offered through the Dubai Now app is in line with the Dubai Paperless Strategy 2021, through which Dubai government is looking to digitize all internal and external government transactions, establishing itself as a fully paperless administration by December 2021 and saving more than one billion pieces of paper every year.

The ‘Residency’ section allows users to issue, renew and cancel residency visas, as well as manage dependents. The service saves users nearly USD 55 in fees for a new residency application, as well as USD 27 on renewals, which are usually printing fees.

Smart Dubai has launched 27 new government services on its Dubai Now application at GITEX Technology Week 2019. These services covered various sectors, including residency, housing, education, transportation and charity donations; they were introduced in collaboration with the General Directorate of Residency and Foreigners Affairs in Dubai, the Department of Land and Property in Dubai, Knowledge and Human Development Authority, Roads and Transport Authority, and the Awqaf and Minors Affairs Foundation.

This addition brings the total number of services accessible via the Dubai Now application to 88 services offered by 33 participating entities, offering users seamless, integrated experiences on a single platform.


Smart Dubai