Thursday 1 August 2019
Dubai's Department of Economic Development (DED) has confirmed its support to ‘DED Café,’ an outsourced service center in Palm Strip Jumeirah that integrates cutting-edge technology to offer fully digitized business registration and licensing services and an improved customer experience.
DED Café has been launched as the first step in transforming service outlets across government departments into customer happiness centers.
The Café aims to further empower the local and global business community in Dubai and reinforce the emirate’s reputation as a competitive business hub for sustainable growth. The initiative is also in line with the government’s directives to create innovative customer service models and enhance Dubai’s reputation as an ideal destination for business growth and investment.
DED Café features the latest technology to provide business license holders with 24/7 access to registration and licensing services as well as the flexibility and convenience of a café environment. Businesspersons can have complete transactions over a cup of coffee or from the comfort of their cars, and also earn loyalty points for the time spent at the Café.
Customers can walk into the reception at the Café, or drive through, and ask for the service required to complete the transaction within minutes on the DED Café app. Customers can alternatively choose to be assisted by a customer service executive and relax in the Café while their transaction is completed.
The DED Café app is equipped with a live chat advisor, facility to upload documents and a payment gateway. The smart app tracks customer activity and visits to the DED Café and allows them to manage their profile within the app. Customers can also have information and free advice on procedures and laws governing economic activity in Dubai over the app.